More than just a policy, we’re here to help when it matters most, 24/7, 365 days a year.
* Alonza Assist is available only if this product is selected on your policy.
Call 0861 994 447More than just a policy — Alonza Assist connects you to practical help in an emergency, 24 hours a day, 7 days a week, 365 days a year.
24/7 assistance for mechanical or electrical breakdowns, flat tyres, flat batteries, fuel-related issues and lockouts. We arrange towing to the nearest suitable repairer, help you with options such as car hire or overnight accommodation if you’re far from home, coordinate accident towing, and relay messages to family or colleagues after an incident.
Benefits and limits are provided as per your policy and are available within the borders of South Africa.
Access to a network of approved service providers for household emergencies such as plumbing, electrical faults, locksmith assistance and glass repairs. We arrange a contractor to attend to the immediate problem, with the call-out and initial labour contribution covered in line with your benefit limits.
In addition, you can be referred to providers for non-emergency “advanced” services like tree felling, carpet and upholstery cleaning, pest control, handyman work, gutter cleaning, rubble removal and relocation support.
Work beyond the covered call-out and first labour component will be for your own account.
A pre-booked designated driver service that gets you and your vehicle home safely if you’ve been drinking. A professional driver is dispatched to drive you home in your own car, within a set distance per trip, with additional kilometres charged directly to you.
The service operates in major metropolitan areas at specified times and is available to qualifying personal lines policyholders, subject to annual trip limits as per your policy schedule.
24/7 telephonic access to emergency medical advice and coordination of appropriate medical response. This includes guidance during a medical emergency, assistance with arranging ambulance services, emotional support and tele-counselling, help with stranded minors, and coordination of repatriation or return of mortal remains where applicable.
A hospital admission guarantee up to a specified limit may be arranged in line with the benefit, subject to repayment by you or your medical aid, and always according to the policy terms.
Telephonic access to qualified legal advisors for guidance on a wide range of personal and motor-related legal matters. Assistance can include basic legal advice, referrals to attorneys where necessary, limited consultations, and help with standard legal documents, in accordance with the benefit structure in your policy.
This service is intended for general legal guidance; complex matters may require further specialist advice at your own cost.
Assistance following potential exposure to HIV, whether through an accident, assault or other covered event. The service helps you access HIV-specialist medical practitioners, directs you to appropriate facilities for preventative treatment, and provides confidential telephonic counselling and follow-up support.
Cover is subject to incident and consultation limits per family or per policy as set out in your policy wording, and treatment must be sought as soon as possible after exposure.
This summary is based on the Alonza Unique Assist and Alonza Commercial Assist benefits. Full terms, conditions, limits and exclusions are contained in your policy wording.
Delivering trusted insurance advice and service since 2004.
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