You can easily request a quote online through our Get a Quote page or by calling our customer support team. Our consultants will assess your needs and provide a personalized quotation within 24 hours.

In the event of damage, theft, or loss, contact our 24/7 Claims Support Line immediately. We’ll guide you through every step, from documentation to inspection, ensuring a smooth process.

Fortunately, technology allows for where one’s offices are, to be less important. Various means of communication exist and we will provide you with service excellence via a method of communication which suits you. We service our clients nationally. Our head office is located in Pretoria, with a support branch in the Western Cape. Visit our Contact Page for addresses, operating hours, and directions.

Although we strive to provide service excellence, all claims are not the same. The time it will take to finalize a claim is claim-specific. Once all required documents are received, claims are administered and dealt with as a matter of urgency. Complex claims, such as fire or flood incidents, may take longer than standard motor vehicle or all risks claims due to inspection and verification requirements. We, however, promise to provide expert service and quick turnaround times.

Yes, you can update or expand your coverage at any time. Simply reach out to your ALONZA Underwriting Manager or email us at info@alonza.co.za.